Think of the last time you were listening to a speech or story that touched your heart, or even convinced you to take some action or refrain from one. What was the most powerful influential element that attracted your action in the first place, and then hooked you to a point you felt the speakers’ words so real?
The speaker persuaded you to believe what they were saying was
true, in a way that aroused emotions in you. We are using and being the target
of persuasion all the time. Everyone, from your kid attempting to convince you
to allow them one more piece of chocolate to the most powerful politician on
earth convincing their people to allow them spend tax money on building a military
base in foreign country, is using the fundamentals of persuasion.
Since persuasion is a tool you can use to change people’s
behaviors, it gives you power. Even more so if your job requires you to
influence people’s behaviors on a mass scale as marketer. Kids, parents, salespeople,
marketers, politicians, safely enough, everyone needs persuasion. The real question,
therefore, is how to persuade people? Here are the five fundamental principles of persuasion according to Aristotle as he explained them in his "Rhetoric," to answer
this question. But before that, we need to clarify a few things.
First, persuasion is a skill effectively anyone can learn.
However, some people are more persuasive than others because they naturally possess
some or all components (we discuss these components shortly) of persuasion more
than others.
Second, persuasion doesn’t either work through emotion or through
reasoning. Most of the times, the greatest persuaders are using a mixture of
the two. The five methods that Aristotle explained in his “Rhetoric” reflect
this point. I understand that you are impatient to know these principles so
that you can use them to make people act “your way,” so we turn to these five fundamentals
next.
Ethos
Ethos means character. By ethos Aristotle suggested that to
be persuader, one needs to establish a character that the audience will feel is
credible and trust. This will depend largely on the audience one is trying to
persuade. Salespeople, for example, should appear to be experts on the products
they are selling. One way effective communicators win trust in their character
of their audience is by telling story. Stories are engaging and personal pieces
of communication, therefore, they help persuader quickly create a connection with
their target audiences. People are more likely to accept requests if they can
relate to the one requesting. At the beginning of the article you were asked to
recall a time you were moved by a speech. Research suggests the highest chances
are that it was because the speaker told a personal story.
Pathos
It is true that
people won’t listen to someone they don’t trust or do not think is credible
enough in their field. But most of the people would listen and forget if the
communication didn’t arouse any emotions “pathos” in them. Emotions help people
turn their ideas into action. Besides, people would use the short route to
think if they are targeted with emotional piece of information. It can save the
persuader time and effort required to change their mind with reasoning. But in
some situations, reasoning becomes necessary. Therefore, we turn to it next.
Logos
Logos in rhetoric refers to use of logic or reasoning to
persuade people or change their minds. If you are an industrial salesperson
trying to sell heavy machinery to a manufacturer, you can’t simply make them “fall
in love” with the machine. You will need to present the facts and figures which
prove your machine is better than that of competition. This technique is at
work when politicians brag that they will bring thousands of jobs to your constituency
if you vote them to power. For persuasion to lead to success the reasoning must
get along well with the emotional aspects of the communication. The last two
elements are not “-os” but they are explained in Rhetoric, and are quite useful
tools.
Metaphor
Why do you enjoy
comedy? What is inherently different about a joke than a normal conversation is
that it compares two things in an expected manner. This surprise makes it funny
and likeable. Metaphor is also a comparison used to explain complex things in
terms more familiar to the audience. Besides this technical support to explain
the argument metaphor adds beauty to communication such as fun in the case of
comedy. Advertising and other forms of marketing communication may use metaphor
in more subtle ways. For example, Red Bull says: “gives you wings.” But how
many people have you seen flying just after drinking it? What the metaphor
means is that it gives you energy boost at the same time communicates the intensity
with which the speaker wants you believe it’s true.
Zaltman metaphor is a technique used as a way to dig into
customers minds to find out how they relate a brand to other objects. In other
words, metaphor helps people visualize in their minds what is being said. In this
way it is easy for them to understand.
Brevity
Have you ever wondered why Twitter only allows 40-character
tweets? Because it wanted to attract people who needed a platform where they
could communicate with their audiences briefly and instantly. Most of the world’s
political leaders and reputable brands use this platform for brief instant messages.
When you see “see more” on a Facebook post, you scroll up faster and don’t even
start reading that post! Brevity saves the audience’s time. And as scientific
fact we can’t pay attention to anything for longer than 30 minutes. Attention
is a useful but depleting resource.
Conclusion
Thus, a one-line formula for persuading anyone anytime is: “Wrap a blend of rational and emotional argument in a brief message (pictures, words and/or sounds), and tell it as a story.”
2 Comments
I think I read a similar article at readtheory website or somewhere through my THP classes. But yeah, marketing was pretty much defined already by Arastoo. Good work sharing it in your words
ReplyDeleteYeah it is from Aristotle's work and it is mentioned clearly.. And yes it means a lot to know that you read through
DeletePlease share views in the comments.